Performance degradation affecting Tanzania Halotel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Apr 18, 2026 - 02:49 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 18, 2026 - 01:58 UTC

Identified

We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.
Posted Apr 17, 2026 - 23:49 UTC
This incident affected: Tanzania MMO services (Halotel :: Web Deposit, Halotel :: USSD Deposit, Halotel :: Payout).