Performance degradation affecting Zambia Airtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jan 24, 2026 - 23:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 24, 2026 - 22:20 UTC

Investigating

We are experiencing degraded performance in the Zambia Airtel services. We are investigating the issue.
Posted Jan 24, 2026 - 18:36 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).