System degration affecting internal tools

Incident Report for PawaPay

Resolved

We are pleased to inform you that reconciliation and our internal tools are now fully operational again. We are continuing to monitor our systems closely to ensure everything remains stable. We apologize for any inconvenience caused and thank you for your patience and understanding.
Posted Sep 12, 2026 - 15:03 UTC

Monitoring

We are pleased to inform you that our systems are currently recovering, and our engineering team is closely monitoring the situation. Thank you for your patience and understanding.
Posted Sep 12, 2026 - 14:33 UTC

Identified

Dear Customer! We are currently experiencing degradation in our internal systems, which is affecting reconciliation across all gateways. Our engineering team is working to resolve the issue. Thank you for your understanding.
Posted Sep 12, 2026 - 13:50 UTC
This incident affected: PawaPay platform (PawaPay Merchant API, PawaPay Dashboard, Payment reconciliation).
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