Performance degradation affecting Uganda Airtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Mar 12, 2026 - 06:51 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Mar 12, 2026 - 05:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 12, 2026 - 05:04 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Mar 12, 2026 - 01:31 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).