Performance degradation affecting Zambia Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jun 24, 2025 - 05:00 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 24, 2025 - 04:03 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 24, 2025 - 02:44 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 24, 2025 - 02:07 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 24, 2025 - 01:48 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 24, 2025 - 01:47 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jun 24, 2025 - 01:14 UTC

Identified

We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.
Posted Jun 24, 2025 - 01:09 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).