Performance degradation affecting DRC Vodacom services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Aug 11, 2025 - 20:02 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 11, 2025 - 17:02 UTC

Update

This is a quick update to inform you that we are still experiencing instabilities in our DRC Vodacom deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 11, 2025 - 15:26 UTC

Identified

We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.
Posted Aug 11, 2025 - 13:52 UTC
This incident affected: DRC MMO services (Vodacom :: Web Deposit, Vodacom :: Payout).
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