Performance degradation affecting Cameroon Orange Intouch MMO services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Apr 14, 2025 - 13:53 UTC

Monitoring

A fix has been deployed by Intouch. We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 14, 2025 - 12:44 UTC

Update

We are still experiencing instabilities in our Intouch Orange deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Apr 14, 2025 - 11:15 UTC

Update

We are still experiencing instabilities in our Intouch Orange deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Apr 13, 2025 - 21:22 UTC

Update

We are still experiencing instabilities in our Intouch Orange deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Apr 13, 2025 - 09:49 UTC

Update

We are still experiencing instabilities in our Intouch Orange deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Apr 12, 2025 - 21:35 UTC

Update

We are still experiencing instabilities in our Intouch Orange deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Apr 12, 2025 - 20:10 UTC

Update

We are still experiencing instabilities in our Intouch Orange deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Apr 12, 2025 - 18:53 UTC

Identified

We are still experiencing instabilities in our Intouch Orange deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Apr 12, 2025 - 14:18 UTC

Update

We are continuing to monitor for any further issues.
Posted Apr 12, 2025 - 13:47 UTC

Update

We are continuing to monitor for any further issues.
Posted Apr 12, 2025 - 13:39 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Apr 12, 2025 - 12:35 UTC

Update

We have identified instability in Cameroon Orange Intouch services. We have escalated this to the MMO for resolution.
Posted Apr 12, 2025 - 11:24 UTC

Update

We have identified instability in Cameroon Orange Intouch services. We have escalated this to the MMO for resolution.
Posted Apr 12, 2025 - 11:07 UTC

Identified

We have identified instability in Cameroon Orange Intouch services. We have escalated this to the MMO for resolution.
Posted Apr 12, 2025 - 09:50 UTC
This incident affected: Cameroon MMO services (Orange :: Web Deposit, Orange :: Payout).