Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted May 02, 2026 - 00:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 01, 2026 - 22:58 UTC

Investigating

We are experiencing [degraded performance in/an outage of] the Zambia Zamtel services. We are investigating the issue.
Posted May 01, 2026 - 21:10 UTC
This incident affected: Zambia MMO services (NFS :: Zamtel :: Payout, Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).