Performance degradation affecting Zambia Zamtel services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Jul 24, 2026 - 08:51 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Jul 24, 2026 - 07:12 UTC

Investigating

We are still experiencing an outage in our Zambia Zamtel web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jul 24, 2026 - 06:24 UTC

Update

We are still experiencing an outage in our Zambia Zamtel web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Jul 23, 2026 - 13:29 UTC

Update

This is a quick update to inform you that we are still experiencing an outage in our Zambia Zamtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Jul 23, 2026 - 08:53 UTC

Identified

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
Posted Jul 23, 2026 - 06:46 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).