Performance degradation affecting Airtel OpenApi services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 31, 2024 - 20:05 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 31, 2024 - 17:04 UTC

Update

We have identified instability in Airtel OpenApi services. We have escalated this to the MNO for resolution.
Posted Oct 31, 2024 - 16:16 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 31, 2024 - 15:04 UTC

Investigating

We are experiencing degraded performance in the Airtel OpenApi services. We are investigating the issue.
Posted Oct 31, 2024 - 13:02 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: Payout), Nigeria MMO services (Airtel :: Web Deposit, Airtel :: Payout), and DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout).
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