The incident has been resolved. We apologise for the inconvenience.
Posted Aug 20, 2025 - 04:02 UTC
Monitoring
We are seeing improvements in success rates and will continue monitoring the incident.
Posted Aug 20, 2025 - 03:09 UTC
Update
We are still experiencing degraded performance in Airtel OpenAPI services, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Aug 20, 2025 - 00:29 UTC
Update
This is a quick update to inform you that we are now experiencing an outage in our Airtel Uganda services, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 20, 2025 - 00:13 UTC
Update
This is a quick update to inform you that we are still experiencing degraded performance in our Airtel OpenAPI deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Aug 19, 2025 - 23:38 UTC
Identified
We have identified instability in DRC, Malawi Uganda and Zambia Airtel services. We have escalated this to the MMO for resolution.
Posted Aug 19, 2025 - 22:45 UTC
This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout), Gabon MMO services (Airtel :: Payout, Airtel :: Web Deposit), and Congo Brazzaville MMO Services (Airtel :: Payout, Airtel :: Web Deposit).