Performance degradation affecting Malawi TNM services

Incident Report for PawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Sep 05, 2025 - 19:05 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 05, 2025 - 18:40 UTC

Identified

We have identified instability in Malawi TNM services. We have escalated this to the MMO for resolution.
Posted Sep 05, 2025 - 08:49 UTC
This incident affected: Malawi MMO services (TNM :: Web Deposits, TNM :: Payouts).