Performance degradation affecting Rwanda Airtel MMO services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Sep 04, 2025 - 12:58 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 04, 2025 - 09:36 UTC

Update

Airtel Rwanda is still facing degraded performance on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Sep 03, 2025 - 18:04 UTC

Update

Airtel Rwanda is still facing degraded performance on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
Posted Sep 02, 2025 - 18:19 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 02, 2025 - 03:52 UTC

Update

This is a quick update to inform you that we are still experiencing degraded performance in our Rwanda Airtel deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 01, 2025 - 01:19 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 31, 2025 - 15:01 UTC

Identified

We have identified instability in Rwanda Airtel services. We have escalated this to the MMO for resolution.
Posted Aug 31, 2025 - 14:29 UTC
This incident affected: Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout).