Performance degradation affecting DRC Vodacom services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Jun 12, 2026 - 16:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2026 - 14:59 UTC

Update

We are experiencing degraded performance in the DRC Vodacom services. We are investigating the issue.
Posted Jun 12, 2026 - 11:16 UTC

Update

We are experiencing degraded performance in the DRC Vodacom services. We are investigating the issue.
Posted Jun 12, 2026 - 11:15 UTC

Identified

We are experiencing a drop in deposit success rates for Vodacom DRC. Users may notice delays or fail to receive the PIN prompt on their mobile devices when attempting to complete a transaction. We are in communication with the MMO to identify the root cause and restore full service as quickly as possible. Updates will be shared once there has been any progress made.
Posted Mar 31, 2026 - 16:03 UTC

Investigating

We are experiencing an outage in the DRC Vodacom services. We are investigating the issue.
Posted Mar 31, 2026 - 15:31 UTC

Identified

We are experiencing a drop in deposit success rates for Vodacom DRC. Users may notice delays or fail to receive the PIN prompt on their mobile devices when attempting to complete a transaction. We are in communication with the MMO to identify the root cause and restore full service as quickly as possible. Updates will be shared once there has been any progress made.
Posted Mar 22, 2026 - 03:16 UTC
This incident affected: DRC MMO services (Vodacom :: Web Deposit, Vodacom :: Payout).